Help Center

With Google. Your Google sign-in is your Youyou account. Then connect Discord on the account page to see and manage the servers where you are an admin.

One at a time. Connecting a different Discord account replaces the current one, and your dashboard then shows that account’s servers.

Discord connects whichever account is signed in to Discord in your browser. Sign in to the other account there (or use “Not you?” on Discord’s page), then choose Switch account on the account page (Connect Discord if none is connected).

A Discord account can belong to only one Youyou account, and that one is connected to a different Google account. Sign in with that Google account, disconnect Discord there, then connect it here.

It removes the Discord account from your Youyou account and deletes our access to its server list, without connecting another one. Plans you pay for are not affected.

On the server’s page, under Channels, choose Turn on next to the channel. You can also click the button in Youyou’s welcome message, or type /channel on in that channel. Youyou first posts a short privacy notice there, then starts replying. It needs Manage Server on the website, or Manage Channels in Discord.

So members are told first: each channel gets a privacy notice before Youyou reads anything there. Admins also choose where it belongs (not in #rules or #announcements), and each plan has a channel limit: Free 1, Plus 3, Pro 10.

/pause stops replies for a while but keeps the channel on: its place in your channel limit and its listening setting stay. Turning it off (/channel off, or Turn off on the dashboard) frees the place, turns listening off and deletes what was stored while listening.

In Discord, use /report and describe what happened, or right-click (long-press on a phone) one of Youyou’s replies → Apps → Report to Youyou, which sends that one reply with your report. Reports go only to Youyou’s team, who don’t see who sent them; your conversation isn’t sent. When the team has looked at it, Youyou sends you one private message: action was taken, or none was needed. For anything else, email youyouchatbot@gmail.com.

No. Reports go only to Youyou’s team: a report may be about the personality an admin wrote, and in a small server the admin could tell who sent it. You see the outcome instead: if the team acts, your server page shows it (for example “Suspended by Youyou’s operator”, or a reset in the change history), and you can email youyouchatbot@gmail.com about it. A report alone never changes anything; a person looks at each one.

Youyou’s team stopped Youyou in that server, usually after a report or a broken rule, for 24 hours, 7 days, or until further notice; Youyou posts a notice in its channels and again when it’s back. While suspended it doesn’t reply and settings can’t be changed, but members can still list and delete their memories, and /report still works. A paying server’s payer gets an email. Admins can email youyouchatbot@gmail.com about it. A plan isn’t cancelled or refunded automatically.

Choose Add Youyou back on the server’s page (or the reminder at the top of your dashboard): Discord opens with that server already chosen. You need Manage Server there. Within 30 days its settings come back. Each channel needs to be turned on again, and the messages and memories it had stored were deleted when it left.

Within a few minutes the plan is set to end on its renewal date instead of renewing, so you aren’t charged again; it keeps working until then. The payer gets an email, and the dashboard shows a reminder with the date. Partial months aren’t refunded.

Not if you add it back before the renewal date: the plan then continues and renews as before, within a few minutes, including a switch to another plan you had scheduled. In the rare case that switch can’t be set again, the payer gets an email and can choose it again under Change plan. If the date has passed, the server is on Free and you can upgrade again.

Youyou only undoes its own change. If you had cancelled the plan yourself, or we couldn’t confirm the change was ours (you’d have had an email about it), it stays set to end. To keep it, choose Resume (renew) under Manage billing.

“Youyou was removed”: Youyou isn’t in that paid server any more; open it to see what happens to the plan, or add Youyou back. “Off in all channels”: Youyou is in the server but switched on nowhere, so it doesn’t reply yet; turn it on in a channel on the server’s page.

Each plan is for one server, chosen when you upgrade on that server’s page, and everyone in that server gets it. It is paid by the Youyou account that bought it. Two Plus plans are Plus for two particular servers, not a pool to share out.

Nothing changes for those servers: they keep their plans and you keep paying. You can still cancel or change each plan under Account → Billing, which lists every server you pay for. Changing a server’s settings needs a Discord account that is an admin there, so switch back for that.

Only the account that pays for it. Other admins of the server see the plan and its renewal date, but not the payment details.

Yes. While you already pay for a server, each additional server you upgrade is 10% off.

On the server’s page, open Change plan and choose Cancel subscription (or use Account → Billing). The plan stays until the end of the period you paid for, then the server returns to Free. Partial months are not refunded.

It’s fixed automatically, usually within minutes: the newer subscription is cancelled and all of its payments are refunded in full, and the server keeps its plan on the first one. The person who paid the second time gets an email. Refunds can take 5–10 days to show on a statement.

It usually updates within a minute; refresh the server’s page. If something delayed the confirmation from Stripe, a daily check of every payment picks it up, usually within a day, and nothing paid is lost. If it still shows Free after a day, email youyouchatbot@gmail.com.

While the subscription exists and for one year after it ends (for refunds and disputes); then they’re deleted automatically. Card details never reach us: Stripe handles them, and keeps invoices under its own policy.

On Plus and Pro (or with your own API key): under Settings → Personality, choose Custom and describe it in up to 200 characters, or use /settings custom_personality in Discord. Each new text is checked first: personalities with sexual content, hate, violence, self-harm or illegal activity, ones that impersonate a real person, and ones that try to change Youyou’s rules (like pretending to be human) are refused with the reason. Youyou always says it’s an AI. Links and @mentions aren’t allowed in it.

On Plus and Pro (or with your own API key): under Settings, Youyou’s picture → Upload (PNG, JPEG, GIF or WebP, up to 2 MB). It changes Youyou’s picture in your server only. Each new picture is checked first: sexual, hateful, violent or illegal content, self-harm, and photos of real people are refused with the reason. Up to 5 changes a day; Reset to default brings back the usual picture. If the server goes back to Free, the usual picture returns.

Once a day, at the hour you pick, Youyou searches the web for your server’s topics and posts 3 to 5 fresh links, each with a short note, in its own voice, in the channels you choose. Members can reply to chat about them. Set it up on the dashboard under Daily digest: up to 5 topics in your own words, up to 10 favourite sites (preferred, or the only ones used), and optional notes. Anyone can type /digest to see what it looks for. It’s on Plus and Pro, or with your own API key. Each digest uses Haiku with up to 3 searches, about a couple of replies’ worth of the allowance, then extra credit; when both are used up, that day is skipped. Days with nothing new post nothing, and a link isn’t posted twice within a week.

Every new set of topics, sites and notes is checked before it’s used. Digests about sexual content, hate, violence, self-harm, illegal activity, pirated content or malware sites, or digging into a private person, are refused with the reason. Youyou also skips anything shocking whatever the topics say. Some sites can’t be read by the search (pages behind a login, members-only content), so links from them won’t appear. The digest searches the web on its own, whatever the Web search setting is; it never logs in, posts or comments anywhere else.

Not at the moment. Cancel it on the old server and upgrade the new one.

Email youyouchatbot@gmail.com. We’ll check that the subscription is yours and cancel it for you.

Not yet: cancel your subscriptions first. Once they have ended, the account can be deleted on the account page.

A server manager adds an Anthropic API key under API key on the server’s page. Replies in that server are then billed to that Anthropic account, with Pro’s features: every model, web search and links, 10 channels. It’s free on our side for now; if we add a small fee later, we’ll say so 30 days ahead. A paid plan’s allowance isn’t used while the key is on. The switch there goes back to Youyou’s AI at any time, keeping the key; only the person who added it can switch it back on.

An API key from console.anthropic.com (it starts with sk-ant-), on an account with credit. A Claude.ai Pro or Max subscription doesn’t include API access, so it can’t be connected. OpenAI keys aren’t supported yet. Console keys can expire; when yours does, Youyou goes back to the plan and you’re emailed, so add a new one.

No one sees it again after it’s saved: managers see only its last four characters. It’s stored encrypted and used only for that server’s replies. Any manager can remove it or replace it with their own (the person who added it is emailed); only that person can change its daily limit. Your keys on the account page lists yours, and you can remove them there at any time, even if you’re no longer a manager.

Up to its daily limit (UTC): $5 to start, which the person who added it can change up to $100 or No limit. Once it’s reached, the server uses its plan for the rest of the day, and Youyou says so once in the channel. Every daily limit counts by the UTC day; the server’s time zone setting only changes the date Youyou is told. A reply that opens a link can go over the limit once, usually by cents; a long PDF can cost a few dollars. The spending shown is our estimate, so Anthropic’s bill can differ slightly. Anthropic also applies your account’s own spend limit and credit balance, which we can’t see: check them under Billing (platform.claude.com/settings/billing) and Limits in the Claude Console.

The server goes back to its plan, so Youyou keeps replying. If Anthropic rejects the key, the person who added it is emailed and the channel is told once; add a new key to use one again. If the account is out of credit, Youyou tries again every hour and uses the key again by itself once it’s topped up. If Anthropic is busy, that one reply uses the plan.

At once when it’s removed or replaced, when you delete your account, and when Youyou is removed from the server (you’re emailed). Backups only ever hold it encrypted.

Up to 30 replies a day (UTC) on the basic model. All free servers also share a daily limit together, so on a very busy day Youyou may say it has reached today’s free limit for all servers, even if your server used little. Both reset at midnight UTC, and upgrading removes them.

With the billing date: a server upgraded on the 29th gets a fresh allowance on the 29th of each month, when it renews. The server’s page shows how much is used and when it resets.

Yes, on Plus and Pro. The payer can choose Add credit on the server page: US$5, 10 or 20, each shown as about how many replies it buys on your model. Credit is used after the monthly allowance, before Youyou switches to the basic model, up to a daily limit. It’s kept for 12 months and paused if the server goes back to Free. Unused credit is refundable within 14 days of buying it (email youyouchatbot@gmail.com).

Only the account that pays for the server’s plan; other admins see “Only the payer can add credit”. Credit is used after the monthly allowance runs out, on the same model, before Youyou switches to the basic one. Up to a daily amount is used per day; past it, replies use the basic model until the next day (UTC). The server page shows which is answering now.

It stays with the server. On Plus or Pro it keeps working; on Free it’s paused and comes back when the server is on Plus or Pro again. Each purchase lasts 12 months from when it was bought; you get an email a month before unused credit expires. Credit can’t be bought while a plan is ending or a payment is overdue.

Unused credit is refundable within 14 days of buying it: email youyouchatbot@gmail.com with the server’s name. We refund the unused share of that purchase to the card that paid (for example, if about five-sevenths of a US$10 pack is unused, US$7.14 comes back), and that credit is removed. Used credit isn’t refundable. Refunds can take 5–10 days to show on your statement.

Youyou keeps replying on the basic model (Haiku), within a small daily amount, until the allowance resets. Web search and link reading return with the next allowance. You can also switch to a bigger plan under Change plan.

A server’s own daily limit on AI spending, set by its admins. On a paid plan it is No limit by default, so only the plan’s allowance counts; choose an amount to spread the allowance over the month. When it is reached, Youyou rests until midnight UTC.

A safety limit on our side was reached, which normal use can’t do, so we stopped replies everywhere to check. Your plan’s allowance isn’t affected, and Youyou is back by the next day (UTC) at the latest. We’re notified automatically.

Youyou’s own assistant for this website. Ask it about what Youyou does, adding it to Discord, plans and prices, privacy, or where to find something here. It answers from this site’s Help, pricing and commands pages, and can be wrong, so check anything important. It’s free to use, within a few dozen questions a day.

When you’re signed in, it can look up what your dashboard shows you: your servers’ Youyou name, personality, model, channels, plan and this month’s use. It can only read, never change anything; change settings on the server’s page or with /settings in Discord. Signed out, it can’t see any servers. It never sees members’ messages, memories or payment details.

Not by us. The chat stays in your browser tab, across pages, and ends when you close the tab, choose Start over, or sign out. To answer, your messages go through our server to Anthropic; we keep only daily counts for the limits, never the text.